Triage the queue, reproduce issues, resolve cases, and file bugs. It's how we run our own support.
Sofia starts by interviewing you about your product and your customers. Within a week, the two of you will have set up a support queue that is sorted before your day starts.
Remembers your preferences and every correction, so you never explain twice.
Sorts the queue every morning and tells customers when their fix ships.
Works in your browser, in the sites and apps you already use.
The exact setup we use at Strawberry, step by step.
Download for support Get the Desktop AppEvery case read in full, with the next step drafted.
Download for support Get the Desktop AppStrawberry checks the account and reproduces the problem in your product.
Download for support Get the Desktop AppRefunds and fixes go through after you approve, then get checked.
Download for support Get the Desktop AppSteps to reproduce and screenshots, ready for engineering.
Download for support Get the Desktop AppKeep your company context together, so the team can pick up where the work left off.
Work with a shared companion that can build on what the company has already taught it.
Bring new teammates into a workspace with the context they need from day one.
Everything you teach your companion stays with the company.
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